Privacy Policy

Effective Date: 01/01/2025
Last Updated: 01/01/2025

At ForgedViking, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or purchase our products. By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of personal information to provide and improve our services:

Personal Identifiers

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number (if provided)

Payment Information

  • Payment card details (processed securely by third-party payment processors)

  • Transaction history

Website Usage Data

  • Pages visited and time spent on our site

  • Items viewed or added to your cart

  • IP address, browser type, and device information

  • Cookies and tracking technologies (see our Cookie Policy for more information)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Send order confirmations, shipping updates, and other transactional emails

  • Provide customer support and respond to inquiries

  • Improve our website, services, and product offerings

  • Send marketing emails or promotions (only if you have opted in)

  • Comply with legal obligations and enforce our Terms and Conditions

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Lawful Basis for Processing (for UK/EU Customers)

In accordance with the UK GDPR and EU GDPR, we rely on the following lawful bases:

  • Contractual necessity – to process and deliver your orders

  • Legitimate interest – to improve our services and customer experience

  • Consent – for sending marketing emails (you can withdraw consent at any time)

  • Legal obligation – to comply with laws and regulations

4. Data Security

We take reasonable and appropriate security measures to protect your personal data from loss, misuse, unauthorized access, disclosure, or alteration. This includes:

  • SSL encryption for data transmission

  • Secure servers and firewalls

  • Regular security assessments

  • Restricted access to personal information

5. Your Rights

Depending on your location, you may have the following rights:

  • Access – request a copy of the personal information we hold about you

  • Correction – update or correct inaccuracies in your data

  • Deletion – request deletion of your personal information (subject to legal requirements)

  • Objection – object to our processing of your data for certain purposes

  • Portability – request a copy of your data in a structured, commonly used format

  • Marketing preferences – opt out at any time by clicking “unsubscribe” in our emails

To exercise these rights, please contact us at [Insert Contact Email].

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

  • Order fulfillment and customer service

  • Legal and accounting obligations

  • Business record-keeping

When no longer needed, your data will be securely deleted or anonymized.

7. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect or store personal information from individuals under 16. If you believe a child has submitted personal information to us, please contact us so we can delete it.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in law or our business practices. Updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Email: support@forgedviking.com
Customer Support Hours: 24hours, 7 days a week

GDPR Compliance Statement

Effective Date: 01/01/2025
Last Updated: 01/01/2025

At ForgedViking, we are fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) where applicable. We respect your right to privacy and take all necessary steps to ensure your personal data is handled responsibly, securely, and transparently.

1. Who Is Responsible for Your Data?

ForgedViking is the data controller of your personal information. This means we determine how and why your data is collected and processed when you interact with our website and services.

2. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Contractual necessity – to process and deliver your orders

  • Consent – for optional marketing communications (which you can withdraw at any time)

  • Legal obligation – to comply with applicable laws and tax regulations

  • Legitimate interests – to improve our services and prevent fraud

3. Your Rights Under GDPR

If you are located in the UK or EU, you have the following rights regarding your personal data:

  • Right to Access – Request a copy of the personal data we hold about you

  • Right to Rectification – Correct inaccurate or incomplete data

  • Right to Erasure – Request deletion of your data, subject to legal exceptions

  • Right to Restrict Processing – Limit how we use your data under certain conditions

  • Right to Data Portability – Receive your data in a structured, commonly used format

  • Right to Object – Object to processing based on legitimate interests or for direct marketing

  • Right to Withdraw Consent – If you previously gave consent, you can withdraw it at any time

To exercise any of these rights, please contact us at:
support@forgedviking.com

We will respond to all requests within one month, in accordance with GDPR regulations.

4. Data Transfers Outside the UK/EU

If we transfer your data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Transfers to countries deemed by the UK or EU to provide adequate protection

  • Use of Standard Contractual Clauses approved by the UK ICO or European Commission

  • Secure transfer protocols and encryption

5. Data Protection Measures

We implement a range of technical and organisational measures to protect your data, including:

  • SSL encryption for data in transit

  • Secure servers with restricted access

  • Regular risk assessments and privacy reviews

  • Staff training and confidentiality agreements

6. Data Retention

We only retain personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. When no longer needed, your data will be securely deleted or anonymised.

7. Contact and Complaints

If you have any concerns about how we handle your personal data, or if you would like to make a complaint, please contact:

support@forgedviking.com

You also have the right to lodge a complaint with your local data protection authority:

  • UK customers: Information Commissioner’s Office (ICO) – www.ico.org.uk

  • EU customers: Contact your national Data Protection Authority (DPA)